Frequently asked questions

Cannot find your answer here? Email us and we will gladly help.

Does Book Treehouse sell to the public?

We supply high-quality books and fabric playsets to retailers and distributors, whether you run a bookshop, toy store or educational supply company. We are a wholesaler and do not sell directly to the public.

Where can I buy your products if I am not a business?

Visit our Where to Buy page to find a stockist near you.

How do I place an order?

Email us at with your business name, the titles and quantities you are interested in, and your delivery address. Every book on our Our Books page has an "Ask about this book" button that starts the email for you. We will reply with pricing and next steps.

Is there a minimum order value?

There is a minimum of $100 + GST per order. Orders over $500 + GST qualify for free shipping.

How do I know my order has been placed?

We will email to confirm your order before we process it, and send a tracking number once it has shipped.

Where do you ship to, and from?

We ship to addresses within New Zealand and to Australia. Orders are processed, packed and shipped from Wellington, New Zealand.

Shipping and returns

Shipping

We ship to New Zealand addresses with Aramex or CourierPost. Delivery and handling per delivery:

  • North Island (metro): $10.00 excl. GST
  • South Island (metro): $10.00 excl. GST
  • Rural deliveries: add $2.50 excl. GST
  • Free shipping on orders over $500

Prices may change due to courier fuel surcharges. We aim to dispatch within 2 business days and will send a tracking number (if applicable) once your order is processed. If a New Zealand order has not arrived within 5 business days of dispatch, please email us.

Returns and exchanges

Products may be returned within 5 days of receipt, in the condition they were received, for a full refund. Refunds or credits are not issued for pre-packaged products returned opened, unless they were damaged or defective on arrival.

Return shipping is paid by the customer unless the products are damaged or defective. Please include the original packing slip and your reason for the return, and email us your return tracking number along with any exchange details or your refund request.

Damage and defects

If an item arrives damaged or defective, please email us within 5 days of receipt with your name, order number and photos of the items, and we will let you know how to get a replacement.

We count these as damaged:

  • A book or non-book product that arrives crushed
  • A book with a completely torn or wrinkled jacket
  • An obvious flaw, such as an incorrect or upside-down page, or a CD that will not play

We do not count these as damaged:

  • A curve in a paperback book
  • A slight indent in a book or book jacket
  • A tear in a book jacket of less than 4mm, or in a page of less than 2mm
  • A smudge on a cover or jacket that wipes off
  • A slightly worn book corner or jacket
  • A CD indentation in the cover of a paperback
  • A tear, pucker or crease in the packaging of a CD or other shrink-wrapped product